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Curriculum Vitae

 

Education:

Bachelor of Science – Computer Information Science with Minor in Business
West Virginia Wesleyan College ; Buckhannon, WV

 

Employment:

Technical Support Assistant II / Tech Services Technician
WS/FCS: Department of Technology; Winston-Salem, NC
April 2015 — Current

  • Designed and deployed workstation imaging solution using Microsoft Deployment Toolkit to district schools, replacing the existing Windows Deployment Services solution
  • Team lead for a cross-functional team on department process and workflow; the team developed and implemented internal job shadowing and mentoring program and documented department workflows in Visio flowcharts
  • Administered Windows Server 2012 and 2016 file, print, and DHCP servers
  • Supported LAN, WLAN, and WAN infrastructure for district schools; upgraded and maintained internal network infrastructure to Cisco 4500X, 2960, and 3650CG switches; installed and monitored Cisco access points using SolarWinds and Cisco Prime software; troubleshooting with SolarWinds Toolkit, Wireshark, WLAN Explorer, and Fluke Networks tools
  • Developed application to automate switch configuration, reducing errors and deployment time
  • Developed custom scripts to create file server shares and set file permissions
  • Developed custom scripts to monitor user password expirations
  • Developed custom scripts to automate application installation to remote workstations
  • Provided information security awareness training and promoted industry best practices to users
  • Provided timely organizational alerts of phishing email attacks and mitigation guidance
  • Detected and removed malware, adware, and bloatware from systems
  • Provided first and second level technical support for approximately 365 staff and 3800 students
  • Diagnosed and repaired laptop, desktop, audio-visual, and printer equipment
  • Managed iOS and Android devices with AirWatch mobile device management system

Technical Support Assistant I
WS/FCS: Department of Technology; Winston-Salem, NC
March 2014 — April 2015

  • Managed file and print servers for district schools
  • Provided second-level technical support for district schools
  • Diagnosed and repaired laptop, desktop, audio-visual, and printer equipment
  • Installed and configured AS400 client application and connection
  • Managed iOS and Android devices with AirWatch mobile device management system

Technical Support Assistant
WS/FCS: Department of Technology; Winston-Salem, NC
August 2013 — March 2014

  • Provided first-level technical support for two middle schools
  • Supported desktops, laptops, iPads, interactive educational technology and applications
  • Worked with district staff to pilot iPad program

Freelance Web Developer
Cognitive Studios ; Winston-Salem, NC
September 2008 — Current

  • Developed marketing and sales websites using ExpressionEngine CMS, WordPress, CodeIgniter PHP Framework, JavaScript, and jQuery
  • Developed web applications for job application management, status reporting, digital album sales, and others
  • Configured and maintained cloud servers and firewalls for web hosting infrastructure
  • Developed custom backup scripts for filesystem and MySQL data
  • Produced digital video content
  • Administered email systems on Google Apps (now G Suite) and other platforms
  • Managed domain registrations, DNS, and TLS certificates
  • Educated clients on best practices for security and anti-spam legislation compliance

Web Developer/IT Services
AppraisalPro/Mindstorm Media ; Kernersville, NC
January 2010 — January 2011

  • Developed internal web-based database applications
  • Developed professional online continuing education platform
  • Developed marketing websites
  • Developed and managed email marketing campaigns; maintained email list databases and bulk mail application
  • Managed and supported office LAN, VOIP phone system, and printers
  • Provided technology orientation for new staff

 

Technical Experience:

  • Windows 10, 8.1, 7, XP, MacOS; Windows Server 2016, 2012; Ubuntu Server
  • Windows Active Directory, Local Group Policy, System Center Configuration Manager
  • BASH, Batch, PowerShell, Ruby, and Python scripting
  • Fluke Network Diagnostics, Wireshark, Nmap, WiFi Explorer
  • Remote access technologies including SSH, SFTP, and VPNs
  • Cisco, Ruckus, and Ubiquiti Networking
  • Web development on the LAMP Stack
  • Office 365, G Suite

 

Certifications:

  • ITIL® Foundation Certificate in IT Service Management
  • HP Commercial Desktops, Workstations and Notebooks Service Qualification

 

Continuing Education:

  • ITPro.TV Course Completions: CompTIA Server+, CISSP (2016), Cisco ASA Express Security
  • North Carolina Educational Technician Conference: 2015–2018