Curriculum Vitae
Education:
Bachelor of Science – Computer Information Science with Minor in Business
West Virginia Wesleyan College ; Buckhannon, WV
Employment:
Technical Support Assistant II / Tech Services Technician
WS/FCS: Department of Technology; Winston-Salem, NC
April 2015 — Current
- Designed and deployed workstation imaging solution using Microsoft Deployment Toolkit to district schools, replacing the existing Windows Deployment Services solution
- Team lead for a cross-functional team on department process and workflow; the team developed and implemented internal job shadowing and mentoring program and documented department workflows in Visio flowcharts
- Administered Windows Server 2012 and 2016 file, print, and DHCP servers
- Supported LAN, WLAN, and WAN infrastructure for district schools; upgraded and maintained internal network infrastructure to Cisco 4500X, 2960, and 3650CG switches; installed and monitored Cisco access points using SolarWinds and Cisco Prime software; troubleshooting with SolarWinds Toolkit, Wireshark, WLAN Explorer, and Fluke Networks tools
- Developed application to automate switch configuration, reducing errors and deployment time
- Developed custom scripts to create file server shares and set file permissions
- Developed custom scripts to monitor user password expirations
- Developed custom scripts to automate application installation to remote workstations
- Provided information security awareness training and promoted industry best practices to users
- Provided timely organizational alerts of phishing email attacks and mitigation guidance
- Detected and removed malware, adware, and bloatware from systems
- Provided first and second level technical support for approximately 365 staff and 3800 students
- Diagnosed and repaired laptop, desktop, audio-visual, and printer equipment
- Managed iOS and Android devices with AirWatch mobile device management system
Technical Support Assistant I
WS/FCS: Department of Technology; Winston-Salem, NC
March 2014 — April 2015
- Managed file and print servers for district schools
- Provided second-level technical support for district schools
- Diagnosed and repaired laptop, desktop, audio-visual, and printer equipment
- Installed and configured AS400 client application and connection
- Managed iOS and Android devices with AirWatch mobile device management system
Technical Support Assistant
WS/FCS: Department of Technology; Winston-Salem, NC
August 2013 — March 2014
- Provided first-level technical support for two middle schools
- Supported desktops, laptops, iPads, interactive educational technology and applications
- Worked with district staff to pilot iPad program
Freelance Web Developer
Cognitive Studios ; Winston-Salem, NC
September 2008 — Current
- Developed marketing and sales websites using ExpressionEngine CMS, WordPress, CodeIgniter PHP Framework, JavaScript, and jQuery
- Developed web applications for job application management, status reporting, digital album sales, and others
- Configured and maintained cloud servers and firewalls for web hosting infrastructure
- Developed custom backup scripts for filesystem and MySQL data
- Produced digital video content
- Administered email systems on Google Apps (now G Suite) and other platforms
- Managed domain registrations, DNS, and TLS certificates
- Educated clients on best practices for security and anti-spam legislation compliance
Web Developer/IT Services
AppraisalPro/Mindstorm Media ; Kernersville, NC
January 2010 — January 2011
- Developed internal web-based database applications
- Developed professional online continuing education platform
- Developed marketing websites
- Developed and managed email marketing campaigns; maintained email list databases and bulk mail application
- Managed and supported office LAN, VOIP phone system, and printers
- Provided technology orientation for new staff
Technical Experience:
- Windows 10, 8.1, 7, XP, MacOS; Windows Server 2016, 2012; Ubuntu Server
- Windows Active Directory, Local Group Policy, System Center Configuration Manager
- BASH, Batch, PowerShell, Ruby, and Python scripting
- Fluke Network Diagnostics, Wireshark, Nmap, WiFi Explorer
- Remote access technologies including SSH, SFTP, and VPNs
- Cisco, Ruckus, and Ubiquiti Networking
- Web development on the LAMP Stack
- Office 365, G Suite
Certifications:
- ITIL® Foundation Certificate in IT Service Management
- HP Commercial Desktops, Workstations and Notebooks Service Qualification
Continuing Education:
- ITPro.TV Course Completions: CompTIA Server+, CISSP (2016), Cisco ASA Express Security
- North Carolina Educational Technician Conference: 2015–2018